Sept. 11 experience moves resident to become avid Red Cross volunteer

By Doug Bardwell, American Red Cross volunteer

Sept. 11, 2001 made significant impressions on most every adult living at the time. It certainly did for Susie Muetzel, an American Red Cross volunteer with the Lake to River Chapter.

Susie Muetel

Susie Muetzel

“At the time, my husband was a Cleveland firefighter and I was working for the clerk of Cleveland City Council,” said Susie. “After being told we needed to evacuate the building, as I drove home, I recall seeing the plane that was Flight 93 flying overhead when all planes were supposed to be grounded. I recall feeling sorry and helpless and terrified. Within a couple hours, I determined that I was never again going to feel like there was nothing I could do. There was no way I wanted that feeling of helplessness.”

Shortly thereafter, Susie saw on TV that the Red Cross was looking for volunteers. She still remembers making the call and talking with Disaster Specialist Debbie Chitester, who now serves as the Disaster Program Manager for the Summit Portage and Medina Counties Chapter.  Debbie helped Susie her get her initial training. On October 1, she began her volunteer service. She wasn’t able to deploy to New York or Pennsylvania back in 2001, but since then, she has deployed to countless hurricanes and floods, working in an Emergency Response Vehicle (ERV) and offering meals to those affected. She most recently responded to Hurricane Florence.

Susie&Sue

Susie Muetzel, left, and Red Cross volunteer Sue Wisdom

Locally, between national disasters, she keeps very busy with her chapter, covering four of the five counties along the Ohio-Pennsylvania border. “Here at home, I’m a DAT (Disaster Action Team) leader, the DAT Coordinator and weekend AOC (Administrator-On-Call),” said Susie.

That could be the most rewarding part of her volunteer work, explained Susie. “I recall one weekend when we had back-to-back fires, each with fatalities. When we go to a fire and are able to provide some degree of comfort to someone who has lost everything and is desperate for help, that’s extremely rewarding.”

If someone is looking for volunteer opportunities, take it from Susie, “You get so much more out of it than you could ever possibly give. It sounds cliché, but it’s true. When you come home from helping someone, even in the middle of the night, you know that you did something good and really helped them. If you have that empathetic heart, it fills you up in ways that you never dreamed of.”

To explore the various volunteer possibilities open to you, visit https://neoredcross.org/volunteer/ and begin your online application.  There is a critical need for volunteers to join the Disaster Action Team in the Lake to River Chapter, which includes Ashtabula, Trumbull, Mahoning, Columbiana and Jefferson Counties.  Residents there can get more information by calling the chapter at 866-319-7160.