Many Northeast Ohio residents are concerned about loved ones in Puerto Rico.
The American Red Cross Safe and Well website is a free public reunification tool
that allows individuals and organizations to register and post messages to
indicate that they are safe, or to search for loved ones. The site is always
available and open to the public and available in Spanish. Registrations and
searches can be done directly on the website. Registrations can also be
completed by texting SAFE to 78876. Messages exist in both Spanish and
To speak with someone at the American Red Cross concerning a
missing friend or relative who has a serious, pre-existing health or mental health
condition, please call 1-800 RED CROSS (1-800-733-2767).
Recent disasters, like Hurricane Maria and the earthquake in Mexico, have left
many across the world looking for their loved ones, and the Red Cross is here to
If you are looking for a U.S. citizen affected by recent international disasters,
please contact the U.S. Department of State Office of Overseas Citizens
Services at 1-888-407-4747 or go online at
If you live in the United States and are looking for non-U.S. citizen family
members affected by Hurricane Maria in the French and Dutch territories, and
British Virgin Islands, please visit www.familylinks.icrc.org to find more
If you are seeking information about non-U.S. citizen family members in Mexico
who have been missing since the recent earthquake, please visit
www.redcross.org/FamilyLinks, or call the American Red Cross Restoring Family
Links Helpline at 844-782-9441.
During and after large, devastating disasters such as Hurricane Maria,
connectivity can be a challenge. If you’ve put a request in with American Red
Cross or the International Federation of Red Cross and Red Crescent Societies,
please continue to virtually reach out to your friends and family.
Keep trying to reach out by calling during off-peak hours, and continue to send
text messages and emails. Continually check social media for updates.
Contact other family members or neighbors who live nearby who may be able to
provide you with information